Refund and Returns Policy
At Elyxr, we’re committed to delivering quality products and a great experience. However, due to the nature of our goods, all sales are final unless your item arrives damaged, defective, or incorrect.
To start a return, login to your customer account.
7-OH and MGM Products Are Final Sale
All items from the 7-OH (7-hydroxymitragynine) and MGM collections are strictly final sale. Elyxr does not accept returns, provide refunds, allow exchanges, or grant store credit on these products for any reason, including a change of mind, buyer’s remorse, or any change to the legal status or availability of these products in your state or region once your order has been placed.
By purchasing a 7-OH or MGM product, you acknowledge that the sale is final at the time of your order and that no return or refund will be offered.
These terms apply only to our 7-OH and MGM products. Everything else we sell, continues to follow the standard return and refund terms described below.
Damaged, Defective, or Incorrect Items
If your order arrives damaged or you receive the wrong item, contact us within 30 days of delivery. Please include your order number, photos of the product and packaging, and a description of the issue. Approved claims may be eligible for a replacement or store credit—refunds are issued only at our discretion.
Product Guarantee
If you believe a product is defective or didn’t perform as expected, reach out within 30 days of delivery. Items must be returned in a reasonable condition with product remaining. Returns of fully used products, especially multiples of the same item, may be denied. Refunds are not guaranteed and are approved on a case-by-case basis.
Repeated or abusive refund requests will result in ineligibility for future returns or guarantees.
Not Eligible for Refunds or Returns
We do not issue refunds or accept returns for:
– Opened or used products with no remaining contents
– Multiple items of the same product returned fully used
– Customer error (e.g. ordering the wrong item, flavor, or quantity)
– Claims submitted after 30 days of delivery
Final Sale Items
Limited edition, clearance, and promotional items are final sale.
Shipping
Shipping charges are non-refundable. Return shipping may be required in some cases and is the customer’s responsibility unless the error is ours.
Purchases from Third-Party Retailers
Our refund, return, and replacement policies apply only to purchases made directly through Elyxr.com. We cannot process refunds, returns, or replacements for items bought through third-party retailers, smoke shops, distributors, or marketplace sellers. Customers must contact the original seller for assistance.
